TERMS OF SERVICE

LAST UPDATED: JUNE 10, 2026

Products & Approval

Each item is handmade, so small variations in color, shape, texture, paintwork, and joint tension are not considered defects. Colors may also vary slightly depending on lighting and screen settings.

A reveal video will be emailed before shipment. Please review the reveal video to confirm that the item matches your order before shipment. The order will remain on hold until shipment is confirmed.

Customer Information

Customers are responsible for providing accurate contact and shipping information. Please contact me immediately if any correction is needed. Shipping information cannot be changed once the order status has been updated to "SHIPPED."

Orders, Cancellations & Payment

All prices are listed in USD. An order is confirmed only after the required payment has been successfully received.

For in-stock orders: In-stock orders may be cancelled and refunded before the order status is updated to "SHIPPED." Once marked "SHIPPED," the order can no longer be cancelled.

For pre-order and custom orders: Pre-order and custom orders may be cancelled and refunded before the order status is updated to "HANDCRAFTING IN PROGRESS." Once marked "HANDCRAFTING IN PROGRESS," the order becomes non-refundable.

For voluntary cancellation requests after payment has been completed, any non-refundable payment processing fees, refund fees, or currency conversion costs charged by the payment provider may be deducted from the refund. The deduction will be based on the actual fee record from the payment provider and will not exceed 5% of the order total.

Custom Orders

By submitting a reference sheet, you confirm that you have permission to use it. Please provide a complete and accurate reference sheet before work begins. Full payment is required before work begins. Changes requested after work begins may require additional fees or additional production time.

Custom orders include the final physical item only. Digital model files are not provided.

Shipping & Customs

Listed product prices include standard international shipping and applicable taxes for supported destinations. If a package is returned because of an incorrect address, failed delivery, or failure to complete required customs procedures, the customer may be responsible for additional shipping costs before the order can be resent.

After-Sales Claims

Because international returns, replacements, and reshipments can be costly and difficult to arrange, clear evidence is required so that after-sales issues can be assessed fairly and resolved as efficiently as possible. For claims involving shipping damage, missing parts, or an incorrect item, please record a continuous, unedited unboxing video.

The video must clearly show the unopened package, shipping label, all sides of the outer packaging, the complete opening process, and the item with all included parts immediately after opening.

Please contact me within 7 days of delivery and include the complete unboxing video. Eligible claims will be reviewed carefully, and an appropriate solution will be provided. Claims without a complete unboxing video cannot be accepted.

Intellectual Property & Legal Rights

Purchasing a physical item does not transfer copyright, reproduction rights, or commercial-use rights. Product photos and original designs may not be copied or used commercially without permission.

I reserve the right to refuse or cancel an order that I cannot safely, legally, or reasonably complete. If I cancel an order, payments received for unfinished work will be refunded as appropriate.

Nothing in these terms limits any consumer rights that cannot legally be excluded under applicable law.