SHIPPING POLICY
Shipping Destinations
Artist Yezao ships to most countries. Availability varies by destination and may change because of logistics, customs regulations, or regional restrictions. If your country is unavailable at checkout, please contact me before placing an order.
Processing & Dispatch
Processing or production times depend on the item and are shown on the relevant product page. Pre-order and custom items are shipped after production is complete.
Shipping Charges & Taxes
Listed product prices include standard international shipping and applicable taxes for supported destinations.
Carrier & Tracking
International orders are generally shipped through 4PX or another suitable carrier for the destination. When an order is shipped and its tracking number is added, a shipping confirmation email containing the tracking details will be sent to the email address used at checkout. Tracking information may not update immediately after the parcel is handed to the carrier.
Estimated Delivery
Estimated delivery usually takes 7–20 business days after dispatch, depending on the destination and customs processing. Customs delays may cause delivery to take longer than this estimated timeframe.
Address & Customs
Please provide a complete and accurate shipping address and complete any customs procedures requested by the local authorities. An address can be corrected before the parcel is handed to the carrier, but it cannot be changed after shipment.
Returned Packages
If a parcel is returned because of an incorrect address, failed delivery, refusal to accept the parcel, or failure to complete required customs procedures, the customer may be responsible for additional shipping costs before the order can be resent.
Delayed, Lost, or Damaged Packages
If tracking has not updated for an extended period or your parcel appears to be lost, please contact me so I can request an investigation from the carrier. For shipping damage, missing parts, or an incorrect item, please contact me within 7 days of delivery and provide the continuous, unedited unboxing video required by the Terms of Service.
Contact
For shipping questions, please use the contact page or email artist.yezao@gmail.com.