RETURNS & REFUND POLICY

LAST UPDATED: SEPTEMBER 7, 2026

Cancellation Eligibility

In-stock orders: An order may be cancelled and refunded before its status is updated to "SHIPPED." Once shipped, it can no longer be cancelled.
Pre-order and custom orders: An order may be cancelled and refunded before its status is updated to "HANDCRAFTING IN PROGRESS." Once production has begun, the order becomes non-refundable.

How to Request a Cancellation

Please contact me as soon as possible and include your order number and the email address used at checkout. A cancellation is not complete until it has been confirmed in writing.

Cancellation Deductions

For voluntary cancellation requests after payment has been completed, any non-refundable payment processing fees, refund fees, or currency conversion costs charged by the payment provider may be deducted from the refund. The deduction will be based on the actual fee record and will not exceed 5% of the order total.

After Shipment

Orders cannot be cancelled after shipment. If an item arrives damaged, has missing parts, or is not the item ordered, please follow the after-sales claim process below.

After-Sales Claims

Please contact me within 7 days of delivery and provide a continuous, unedited unboxing video. The video must clearly show the unopened parcel, shipping label, all sides of the outer packaging, the complete opening process, and the item with all included parts immediately after opening.

Eligible claims will be reviewed carefully and an appropriate solution will be provided. Claims without a complete unboxing video cannot be accepted.

Handmade Variations

Small variations in color, shape, texture, paintwork, and joint tension are part of the handmade character and are not considered defects. Colors may also vary slightly because of lighting and screen settings.

Returns

Please do not return an item without contacting me first. If a return is required as part of an approved claim, return instructions will be provided in writing.

Approved Refunds

Approved refunds will be issued to the original payment method. The time required for the refunded amount to appear depends on the payment provider and the customer's bank.

Contact

To request a cancellation, refund, or after-sales review, please use the contact page or email artist.yezao@gmail.com.